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Toyota: Taking Steps to Ensure Quality and Safety in 2010

We at Milton Ruben Toyota are proud of the products we sell, and are equally confident in the quality and safety of all Toyota vehicles. Toyota has taken major steps to become a more responsive, safety-focused organization. Here are some of the actions taken to be an industry leader in Quality and Safety:
  1. Established a Special Committee for Global Quality under the direction of Global President Akio Toyoda to reexamine all aspects of quality assurance.
  2. Star Safety System now standard across all lineups.
  3. Making SmartStop Technology brake override system standard on all new models by the end of 2010.
  4. Created SMART Teams to help quickly investigate reports of unintended acceleration.
  5. Established independent Quality Advisory Panel – chaired by former U.S. Transportation Secretary Rodney Slater.
  6. Appointed Chief Quality Officer for North America – Steve St. Angelo
  7. Appointed Chief Safety Executive for North America – Dino Triantafyllos.
  8. Increasing the use of Event Data Recorder (“black boxes”) in cars for better data collection and providing new EDR readers to government safety regulators.
  9. Set up Design Quality Innovation Division in Japan, and transferred 1,000 engineers to focus on design of components and other quality issues.
  10. Created a new team of 100 engineers to audit vehicle quality by studying use by customers.
  11. Expanded product development cycle by 4 weeks, to help ensure high quality/safety.
  12. Developed next-generation virtual test dummy to help guard against internal organ damage in the event of an accident.
  13. Refined our global Early Detection, Early Resolution (EDER) system to include a wider variety of sources to help monitor quality/safety, including customer calls, web mentions, and government databases.
  14. Appointed 4 North American leaders to join 5 others as presidents of plants in the U.S., Canada, and Mexico, providing more regional autonomy.
  15. Establishing 6 additional Product Quality Field Offices throughout North America to improve our ability to detect and respond to customer and quality issues.
  16. Opened our electronic technology to an unprecedented level of review by outside experts, including NASA, the National Academy of Sciences, and engineering firm Exponent.
If you are considering buying a Toyota vehicle and are concerned about safety, visit us at Milton Ruben Toyota and see the vehicles for yourself. We will be happy to discuss all of your questions and concerns. www.miltonrubentoyota.com
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Safety First -- At Milton Ruben, our family looks after your family. The IIHS (Insurance Institute for Highway Safety) is an influential auto safety group headquartered in Washington, D.C. that prods automakers to build safer cars. IIHS reports that after testing twelve 2011 midsize SUVs (Sport Utility Vehicles) for safety, five have been awarded the group's top safety rating for their performance in crash tests and in a new rollover test that measures roof strength. Milton Ruben Superstore is proud to report that four of the five top rated 2011 midsize SUVs (Sport Utility Vehicles) are available for sale at Milton Ruben Superstore on Washington Road and for sale or review at drivebaby.com. The Winners: Toyota Highlander (Available at Milton Ruben and at www.miltonrubentoyota.com) Toyota Venza (Available at Milton Ruben and at www.miltonrubentoyota.com) Jeep Grand Cherokee (Available at Milton Ruben and at drivebaby.com) Chevrolet Equinox (Available at Milton Ruben and at drivebaby.com) Kia Sorento (Occasionally available at Milton Ruben Pre-Owned Superstore and at drivebaby.com)  Automakers tout the insurance institute's rankings, which are based on dozens of crash tests annually, and many smart, educated, informed consumers consult them before buying a new vehicle.  Included among the SUVs that failed to receive IIHS's Top Safety Ratings are:  Ford Edge's (Acceptable roof strength but not a Top IIHS Pick for Safety)  Mazda CX-7 (Marginal roof strength)  Nissan Murano (Marginal roof strength)  Honda Pilot (Marginal roof strength)  Mitsubishi Endeavor (Marginal roof strength)  Honda Accord Crosstour (Marginal roof strength) In February 2009, IIHS told automakers it would require stronger roof standards to get top safety pick status. Some of the vehicles that didn't get top honors haven't been redesigned since the new requirement was announced.  The insurance institute insists automakers build roofs that are twice as strong as what the National Highway Traffic Safety Administration.  "Automakers are making progress in rollover protection," said Adrian Lund, president of the safety group.  In addition to the roof tests, vehicles must earn good ratings in front, side and rear crashes to be named a top safety pick.  Jeep brand President Mike Manley touted the designation for the Jeep Grand Cherokee. The vehicle provides consumers with "enhanced safety and security," Manley said, plus traditional Jeep capability and a "premium driving experience."  Milton Ruben Superstore is proud to offer the safest vehicles on the road.  Help keep your family safe.  Please visit us on Washington Road or shop us online at drivebaby.com.  Milton Ruben Superstore.  Your Whatever it Takes dealer.  We do deals the other guys just won't.  And we never compromise on safety.

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